Question 1

What is your return policy?

Accepted Answer

Because our smoked meats and deli items are perishable, we are unable to accept returns once an order has been delivered. However, if your order arrives damaged or there was a shipping issue, please contact us through our Contact Us form and we'll make it right.

Question 2

How fresh are your products when they arrive, and how should I store them?

Accepted Answer

Every order is prepared in small batches, often cooked or packed after your order is placed, ensuring you receive the freshest possible smoked meats and deli items. For best results, refrigerate your items right away when they arrive. Most products will last about 10–14 days unopened in the fridge, and many can be frozen to enjoy later.

Question 3

Do you offer gift boxes or bulk orders?

Accepted Answer

Yes! Our smoked meats make wonderful gifts, and we can also accommodate bulk or special orders. Just reach out through our Contact Us form and we'll be happy to help.

Question 4

Is your kitchen USDA-inspected?

Accepted Answer

No, our deli foods are handcrafted in a licensed retail kitchen, but we are not USDA-inspected. This allows us to focus on small-batch, artisan-style products instead of mass production.

Question 5

Do you ship nationwide?

Accepted Answer

No, Dallie Smokehouse currently ships online orders within Texas only. If you'd like delivery outside Texas, please contact us through our Contact Us form and we'll do our best to help.

Question 6

Do you ship outside Texas?

Accepted Answer

Dallie Smokehouse currently ships online orders within Texas only. If you'd like delivery outside Texas, please contact us through our Contact Us form and we'll do our best to help.

Question 7

Which states do you deliver to?

Accepted Answer

Dallie Smokehouse currently ships online orders within Texas only. If you'd like delivery outside Texas, please contact us through our Contact Us form and we'll do our best to help.

Question 8

What payment methods do you accept?

Accepted Answer

We accept Shop Pay, Apple Pay, and Google Pay. All payments are processed in US dollars (USD) and must be made in full at checkout.

Question 9

Do you accept Apple Pay?

Accepted Answer

Yes, we accept Apple Pay as a payment method at checkout. We also accept Shop Pay and Google Pay for your convenience.

Question 10

How should I store the products?

Accepted Answer

For best results, refrigerate your smoked meats right away upon arrival. Most products will last about 10–14 days unopened in the fridge. Many of our smoked meats can also be frozen to enjoy later. Once delivered, it is your responsibility to properly refrigerate or freeze all smoked meats to maintain freshness and food safety.

Question 11

How long do the products stay fresh?

Accepted Answer

Most of our smoked meat products will last about 10–14 days unopened in the fridge once they arrive. Many items can also be frozen to enjoy later. For best results, refrigerate your items right away upon delivery. Once delivered, it is your responsibility to properly refrigerate or freeze all smoked meats to maintain freshness.

Question 12

What is your shipping policy?

Accepted Answer

Dallie Smokehouse currently ships online orders within Texas only. If you'd like delivery outside Texas, please contact us through our Contact Us form and we'll do our best to help. Every order is prepared fresh in small batches and typically takes 1–3 business days to prepare before it ships. For deliveries outside our local area, we ship via UPS or FedEx Express. Delivery times depend on the carrier and shipping method selected at checkout; we may contact you by text to coordinate delivery. We also offer free same-day local delivery in the DFW area for eligible orders. Some items are available for same-day delivery, while others may require 2–3 days to cook. If you need a specific product urgently, please contact us before placing your order to confirm availability.

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